Betting Rules

1. General betting conditions

These rules apply to betting activity conducted through the relevant Rockyspin Casino website, application or other authorised platform. They should be read together with the website’s general Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular product, event, market or game. If a product-specific rule conflicts with a general rule, the product-specific rule will generally apply to that product, subject to applicable law.

Players must be legally permitted to use the relevant service in the place where they are located. You are responsible for checking the laws that apply to you before creating an account, depositing funds or placing a wager. Access may be restricted in some locations, and technical availability does not necessarily mean that a service is lawful for every person or location.

A player must provide accurate, current and complete information when registering and whenever account details are requested. An account is intended for the individual who created it and must not be sold, transferred, shared or used by another person. You must keep login details secure and notify the operator promptly if you believe that your account has been accessed without permission.

• Only one personal account should be used unless the operator has expressly approved another arrangement.
• Players must meet the applicable age requirement before using betting or gaming services.
• An account may be subject to identity, age, location, payment or source-of-funds checks.
• Wagers must be placed for personal use and not on behalf of another person, business or organisation unless specifically authorised.
• The operator may suspend or restrict access where required for security, legal, compliance or responsible gambling reasons.

2. Placing and accepting wagers

A wager is submitted by selecting the available product, event, market, selection, stake and any other required details, then confirming the bet through the relevant betting interface. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or sent to the platform. Acceptance occurs only when the wager is recorded by the operator’s system and a confirmation or transaction record is provided.

Players should check every detail before confirming a wager. This includes the selection, market, event, price or odds, stake, bet type and any applicable terms. Once accepted, a wager generally cannot be changed or withdrawn by the player unless the relevant product rules or the operator expressly allow it. If a bet is rejected, interrupted or not confirmed, players should check their account and betting history before attempting to place it again.

Bet confirmation and records

The electronic record maintained by the operator is normally the primary record of whether a wager was accepted and how it was placed. Players should retain confirmation messages, transaction references and screenshots where appropriate. If information shown on a device differs from the official account or transaction record, the operator may rely on its underlying system records, subject to investigation and applicable legal requirements.

Errors and technical interruptions

Every reasonable effort is made to provide accurate markets, prices, balances and settlement information. However, technical failures, communication problems, data errors, delayed updates or human input errors may occur. Where a clear error affects a wager, the operator may review the transaction and take corrective action permitted by the applicable rules and law. This may include correcting an obvious price or display error, voiding an affected wager or settling it using the correct information.

Players must not exploit a known error, system weakness or technical fault. Attempts to interfere with the platform, manipulate results, use automated tools without permission or gain an unfair advantage may result in account restrictions, cancellation of affected activity and further action where appropriate.

Stakes, deposits and withdrawals

A wager may only be placed using funds that are available in the player’s account and permitted for betting. Deposits and withdrawals may be subject to verification, payment-provider requirements, transaction screening and applicable account conditions. Players should not deposit funds that they cannot afford to lose. A balance, transaction or wager may be reviewed if unusual activity, an error or a compliance concern is identified.

3. Odds, markets and bet types

The odds or price displayed for a selection indicate the potential return or calculation used for that wager. They may change before a bet is accepted. The price confirmed at acceptance will normally be used for settlement, unless the applicable product rules provide for a different treatment. Displayed information may include event times, participants, market descriptions, conditions and restrictions. Players should read this information carefully before confirming a wager.

Different bet types may have different requirements. A single wager normally relates to one selection or outcome, while a multiple or combination wager may depend on several selections being successful. Each available product can have its own rules for combinations, partial outcomes, ties, refunds, bonuses, deductions and other settlement matters. The rules shown for that product should be checked before the wager is placed.

Events, participants and market changes

An event may be postponed, abandoned, rescheduled, shortened, interrupted or changed after a wager has been placed. The result may also be affected by a change to venue, format, participants or other material conditions. In these situations, the relevant event or market rules will determine whether the wager remains active, is settled on the official result, is partially settled or is voided. A market may also be suspended or removed where reliable information is unavailable or the integrity of the event is in question.

Unless a specific rule states otherwise, the outcome used for settlement will be the official result recognised by the relevant event organiser, competition authority or other accepted results source. Later amendments, appeals or disciplinary decisions may not change a completed settlement unless the applicable rules expressly provide for a review.

Promotions and special offers

Promotional wagers, free bets, enhanced prices, rewards or other special offers may be subject to separate terms. Those terms may set out eligibility, qualifying activity, minimum requirements, expiry conditions, permitted markets, maximum use, withdrawal conditions or other restrictions. The relevant promotional terms should be read before participation. If there is a difference between a promotion’s specific terms and these general rules, the promotion-specific terms may govern the promotion.

4. Settlement, voids and cancellations

Wagers are settled after the relevant outcome or settlement condition is determined. Settlement may use the official result, a recorded game outcome, a declared result or another method described in the applicable product rules. The result displayed on the platform is provided for information, but players should refer to the applicable rules where a result is disputed or unusual circumstances arise.

Voided or cancelled wagers

A wager may be declared void or cancelled where the relevant event does not take place, is not completed as required, is materially changed, contains an obvious error, is affected by a technical problem or falls within another circumstance covered by the applicable rules. A void wager is generally treated as if it had not been accepted for settlement, although the treatment of a selection within a multiple or combination wager may differ.

A market, selection or wager may also be cancelled where there is evidence of manipulation, fraud, prohibited conduct, duplicate processing or a breach of the account terms. Any action taken will be considered in light of the relevant facts, the applicable rules and legal obligations. Where an adjustment is required, the account history may be updated to show the corrected status.

Ties, dead heats and partial results

Some events can produce a tie, draw, dead heat, no result or partial outcome. These situations may have a special settlement method, such as a refund, a reduction in the relevant return or a separate calculation. The applicable market rules should be checked because the treatment can differ between sports, competitions, games and bet types.

Checking settlement

Players should review their betting history and account balance after an event or game has been settled. If you believe a wager has been settled incorrectly, raise the issue through the available support or complaints process and provide the relevant transaction details. A review may require information about the wager, the event, the account and the circumstances that led to the concern.

5. Fair play, responsible gambling and disputes

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, decide how much time you are comfortable spending and avoid wagering with money needed for everyday living expenses. Never chase losses, borrow money to gamble or continue playing because you feel under pressure to win.

• Take regular breaks and avoid betting when tired, upset or affected by alcohol or other substances.
• Use available account controls, limits, time-outs or self-exclusion options where you need help managing play.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Seek independent support from an appropriate Australian gambling-help service if you are concerned about your gambling.
• Contact the operator promptly if you believe your account has been used by another person or if a transaction appears unfamiliar.

Prohibited conduct

Players must not use the service for fraud, money laundering, collusion, match manipulation, unlawful activity or any activity that undermines fair betting. You must not provide false information, misuse another person’s payment method, create accounts to evade restrictions or attempt to influence the outcome of an event or game. Suspicious activity may be reviewed, reported or referred to relevant authorities where required.

Complaints and rule interpretation

Questions about a wager should be raised as soon as reasonably possible through the support channel made available on the website. Include your username or account identifier where requested, the relevant transaction or bet reference, the date and time, and a clear explanation of the issue. Do not send passwords or full payment details in a complaint.

Complaints will be considered using the account record, transaction history, relevant event information, technical records and the rules that applied when the wager was accepted. The operator may request additional information to verify the account or investigate the matter. These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational practices. The version available when a wager is placed will generally be relevant to that wager, unless an update is required by law or to correct an error.

If any provision of these rules is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Nothing in these rules is intended to remove or limit any right or protection that cannot lawfully be excluded under Australian law.