Responsible Gaming

Gamble responsibly and stay in control

Responsible gambling means making deliberate choices about when, how often and how much you play. It also means understanding that casino games are based on chance. Outcomes cannot be predicted or controlled, and no strategy can guarantee a win. Previous results do not affect future results, and a losing session is not a reason to increase your stakes or continue playing.

Before you start, decide how gambling will fit into your budget and your routine. Treat any money used for gambling as entertainment spending. Only use money that remains after essential costs, such as housing, food, bills, education and regular commitments, have been covered. Never use borrowed money, credit intended for other purposes or funds needed by your household to gamble.

It can help to set both a money limit and a time limit before opening a game. Once a limit has been reached, stop for the day or take the break you planned. Avoid gambling when you are tired, upset, angry, under the influence of alcohol or other substances, or trying to escape stress. Strong emotions can make it harder to make balanced decisions.

• Set a gambling budget that is separate from your everyday spending.
• Decide how long you will play and take regular breaks away from the screen.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Do not chase losses by increasing your stakes or playing for longer.
• Do not gamble to solve financial difficulties or to improve your mood.
• Keep your account details private and do not allow another person to use your account.
• Only gamble when it is legal and appropriate for your location and circumstances.

A win is not income, and a loss is not a debt that must be recovered. The safest approach is to accept that losses are part of gambling and to stop when your planned limit has been reached. If gambling no longer feels like a choice, take a break and consider seeking support.

Safer gambling tools and account options

Safer gambling tools can help you make decisions before play becomes difficult to manage. The options available may depend on the service, your account and the laws that apply to you. Read the information provided in your account area and the applicable terms before selecting a setting.

Deposit, spending and loss limits

Where available, a deposit or spending limit can restrict the amount you add during a selected period. A loss limit may help you manage the amount you are prepared to lose. Choose a limit based on your actual entertainment budget, not on the amount you hope to win. Some changes may take effect immediately, while others may involve a delay or require confirmation.

Time reminders and breaks

Time reminders can prompt you to check how long you have been playing and how much you have spent. Use these reminders as an opportunity to pause, review your activity and decide whether to stop. Regular breaks can make it easier to notice changes in your mood, spending or behaviour.

Temporary breaks

A temporary break can prevent access to gambling for a period you choose or for a period offered by the service. This may be useful if you feel distracted by gambling, have exceeded your intended budget or simply want time away. A break should be long enough to give you space to consider your habits without trying to work around the restriction.

Self-exclusion and account closure

Self-exclusion is a stronger measure that asks for your access to be restricted for a selected period or until a specified point, subject to the applicable process. If you believe you may be losing control, consider self-exclusion rather than relying only on willpower. Self-exclusion from one service may not automatically apply to other gambling operators, so you may need to contact each service separately.

If you want to use a limit, break, self-exclusion or account closure option, use the responsible gambling or account controls available through the official website. If you cannot find the relevant setting, contact customer support through the official channels displayed on the site. Do not create another account or ask someone else to gamble on your behalf to bypass a restriction.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. It is not defined only by the size of a loss or the amount of time spent playing. Gambling may be becoming harmful when it affects your finances, relationships, work, study, health, sleep or general wellbeing. You do not need to wait for a crisis before asking for help.

• You regularly gamble for longer or spend more than you planned.
• You feel restless, irritable or preoccupied when you are not gambling.
• You keep trying to win back money that you have lost.
• You hide your gambling, your transactions or your losses from people close to you.
• You borrow money, sell belongings or miss bills to continue gambling.
• You cancel plans, miss work or avoid responsibilities because of gambling.
• You gamble to cope with anxiety, sadness, loneliness, stress or other difficult feelings.
• You have tried to cut down or stop but have found it difficult.
• You feel guilt, shame or regret after gambling but return to play soon afterwards.
• People you trust have raised concerns about your gambling.

One sign does not provide a diagnosis, but several signs together are a reason to pause and seek advice. Speak honestly with someone you trust, such as a partner, family member, friend, doctor or qualified counsellor. An outside perspective can help you review your spending, identify triggers and make a plan that is realistic for you.

If you have lost money, do not respond by increasing your stakes, taking out a loan or using funds set aside for essential expenses. Stop gambling, secure access to your payment methods and review your recent activity. You may also ask a trusted person to help you manage practical steps while you arrange professional support.

If gambling is connected with thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent assistance from emergency services or a qualified crisis service in your area. Your safety is more important than any account, balance or gambling outcome.

Getting help and protecting your account

Support is available for people who are concerned about their own gambling, as well as for family members and friends affected by someone else’s gambling. In Australia, you can look for confidential gambling support through an appropriate service in your state or territory, a health professional or a recognised counselling organisation. Search for current information using an official Australian government or health service website, and choose a service that is suitable for your location.

A support professional can help you understand your gambling, prepare a budget, manage urges, discuss financial concerns and consider treatment options. You do not have to provide a perfect explanation or wait until you have stopped completely. Early support can make it easier to change patterns before they cause further harm.

Protecting younger people and other household members

Gambling accounts should only be used by the verified account holder and only by people who meet the legal age requirements that apply to them. Keep passwords, payment details and devices secure. Do not share login information, leave an account open on a shared device or allow another person to place bets through your account.

Use device settings, payment controls and household agreements where appropriate to reduce unintended access. Adults who share a home with children or other vulnerable people should take reasonable steps to prevent them from viewing or using gambling services. If you suspect that someone has accessed your account, change your password and use the official support process to report the concern.

Account questions and complaints

For questions about safer gambling settings, account restrictions, activity records or self-exclusion, use the official customer support channels shown on the Rockyspin Casino website. Keep a record of your request and read any information provided about how restrictions operate. If you wish to make a complaint, follow the complaints process in the applicable terms or help information.

Rockyspin Casino encourages players to make informed choices and to ask for help whenever gambling stops being enjoyable or manageable. Take a break, set clear boundaries and seek independent support if you are concerned. Gambling should remain a limited form of entertainment, never a financial plan or a source of personal pressure.