Privacy Policy

Information we may collect

When you use Rockyspin Casino, we may handle information that identifies you or can reasonably be connected with your account, activity or device. The information we collect depends on the services you use, the checks that apply to your account and the choices you make when interacting with the website.

Account and contact information

This may include your name, date of birth, residential details, username, password, telephone details and email address. We may also record your preferences, account status, responsible gaming settings, communications preferences and information you provide when contacting customer support. We use these details to create and operate your account, respond to questions, provide important service messages and help keep the service secure.

Identity and verification information

To confirm that an account belongs to the person using it, we may request identity or age verification information. This can include copies or details from identification documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. These checks help us meet our obligations, prevent unauthorised account use, reduce fraud and protect the integrity of the service.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction amounts and the outcome of account activity. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment without receiving or storing every detail of the payment method. Transaction records help us operate the account, resolve payment questions, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, approximate location, referral information and dates or times of activity. We may also collect information about how you interact with the website, including connection and error information. This helps with security, performance, troubleshooting, service improvement and understanding how the website is used.

How we use personal information

We use personal information for purposes connected with providing and managing the Rockyspin Casino service. We aim to collect and use information that is relevant to those purposes and to avoid using it in ways that are inconsistent with the reason it was collected.

• To create, verify, maintain and administer your account.
• To confirm your identity, age and eligibility to use the service.
• To process deposits, withdrawals and other account transactions.
• To provide customer support, investigate questions and resolve complaints.
• To carry out security, anti-fraud, anti-money laundering and account protection checks.
• To detect suspicious, unauthorised, harmful or prohibited activity.
• To communicate with you about account activity, security, service changes and other important information.
• To send promotional or marketing communications where permitted and where you have provided the necessary choice or consent.
• To monitor, test, maintain and improve the website, systems and user experience.
• To meet legal, regulatory, compliance, tax, accounting and record-keeping obligations that apply to the service.
• To establish, exercise or defend legal rights and to manage disputes or investigations.
• To protect players, staff, service providers, the public and the security of our systems.

Some information may be used in combination with other information for security and verification purposes. Automated tools may assist with identifying unusual patterns, preventing fraud or prioritising checks. Where a decision has a significant effect on your account, you may contact us to ask for further information about the relevant process, subject to security, legal and confidentiality requirements.

Marketing choices

You can choose whether to receive marketing communications where an opt-out or consent choice is provided. Marketing messages may include information about services, features or offers. Even if you stop marketing communications, we may still send essential messages relating to your account, transactions, security, responsible gaming, verification or changes to the service. You can withdraw consent to marketing by contacting support@rockyspincasino.click.

Sharing information

We may share personal information where it is reasonably necessary for the purposes described in this Privacy Policy. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, and other suppliers that help operate the website. These providers should only use information as needed to provide their services or meet applicable requirements.

Information may also be disclosed when required or permitted by law, in response to a lawful request, to protect rights and safety, or in connection with a suspected fraud, security incident, dispute or other investigation. We do not intend to sell personal information as a standalone product. Where information is transferred or accessed across borders, we take reasonable steps to support appropriate handling and security, subject to the requirements that apply to the relevant transfer.

Cookies, storage and security

Cookies and similar technologies

Rockyspin Casino may use cookies and similar technologies to remember settings, keep parts of the website working, maintain sessions, support security, understand usage and improve performance. Some cookies are necessary for core functions, while others may help us analyse visits, personalise settings or measure communications. Cookies may be placed by the website or by service providers working on our behalf.

You can manage or delete cookies through your browser settings. Your browser may also allow you to block some or all cookies, or to receive a notification before a cookie is stored. If you block essential cookies, parts of the website may not work correctly, and you may need to repeat certain settings or sign-in steps. Cookie controls do not necessarily remove information that has already been collected or affect other technologies used for security and account operation.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, authentication processes, monitoring, staff procedures and supplier requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong, unique password and keep your account credentials confidential.

If you believe that someone else has accessed your account, or if you notice unusual activity, contact support through the available service channels as soon as possible. We may ask questions to confirm your identity before discussing account information or making changes. This protects your information but may mean that some requests cannot be completed until the required checks are finished.

Storage and retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The length of time depends on the type of information, why it was collected, account activity, security needs, disputes and applicable obligations. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, we may securely delete it, anonymise it or place it beyond active use.

Your privacy rights and requests

Depending on the circumstances and the requirements that apply, you may have rights over personal information we hold about you. These rights are not always absolute. For example, we may need to retain certain records, protect another person's information, prevent fraud, complete verification or comply with a legal obligation. We will explain any relevant limitation where we are able to do so.

• Access: You can ask for confirmation of whether we hold personal information about you and request a copy or summary of relevant information.
• Correction: You can ask us to correct information that is inaccurate, incomplete, out of date or misleading. You can also update some account details through the available account tools.
• Deletion: You can ask us to delete personal information where it is no longer needed or where another applicable ground for deletion applies. Deletion may not be available for information that must be retained or is needed for security, legal, dispute or transaction purposes.
• Withdraw marketing consent: You can withdraw your consent to marketing communications by contacting support@rockyspincasino.click. You may also use an unsubscribe option included in a marketing message where one is available. Withdrawal does not affect processing that took place before the withdrawal and does not stop essential account communications.
• Restriction or objection: Where applicable, you may ask us to limit certain processing or object to a particular use of your information, including some direct marketing activity.
• Complaint: You can contact us about a privacy concern and ask us to review how your information has been handled.

How to make a request

To exercise your rights, request access, request correction, request deletion or withdraw consent to marketing, email support@rockyspincasino.click. Please describe your request clearly and include enough information for us to understand which account or records are involved. Do not send unnecessary payment details, passwords or copies of identity documents unless we ask for them through an appropriate and secure process.

For your protection, we may need to verify your identity before providing information or changing records. We will handle requests within a reasonable timeframe, taking account of the request's complexity and any checks that are needed. If we cannot fulfil all or part of a request, we will generally explain the reason, unless doing so would be restricted by law or could compromise security, fraud prevention or another person's privacy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our practices, technology or applicable requirements. The updated version will apply from the date it is made available on the website, unless a different date is stated. We encourage you to review this page periodically. If you continue to use the service after an update, your use will be subject to the revised Policy to the extent permitted by law.